Brand Name: ZIIV

At ZIIV, we take pride in delivering high-quality silver jewellery. Every product undergoes strict quality checks before dispatch. However, if you receive a damaged, defective, or incorrect product, we are here to help.

Please read our Return & Refund Policy carefully before making a purchase.

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1. Eligibility for Returns

We accept return requests only under the following conditions:

• The product received is damaged during transit
• The product received is defective
• The product delivered is incorrect (different from what was ordered)

To be eligible for a return:

• The request must be raised within 4 days of delivery
• The product must be unused, unworn, and in original condition
• Original packaging, tags, invoice, and certificates (if any) must be intact

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2. Non-Returnable Items

Due to hygiene, safety, and customization reasons, the following items are non-returnable and non-refundable.

• Customized or made-to-order jewellery
• Engraved or personalized products
• Products damaged due to misuse, negligence, or improper handling
• Items showing signs of wear, alteration, or tampering

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3. Return Request Process

To initiate a return, follow these steps:

1. Contact our customer support within 48 hours of delivery
2. Share the following details:
   1. Order ID
   2. Product name
   3. Reason for return
   4. Clear photos and/or videos showing the issue
3. Our team will review the request within 2 business days
4. If approved, return instructions will be shared via phone or message

• Returns without prior approval will not be accepted.

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4. Return Pickup & Shipping

• Return pickup availability depends on your delivery location
• If reverse pickup is not available, customers may be asked to self-ship the product
• ZIIV is not responsible for damage caused during self-shipping
• We recommend using a reliable courier service with proper packaging

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5. Quality Inspection

Once the returned product reaches our facility:

• It will undergo a quality inspection
• Approval is subject to meeting return eligibility conditions
• If the product fails inspection, the return will be rejected and sent back to the customer

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6. Refund Policy

Refund Method

• Refunds will be processed to the original payment method only
• Cash on Delivery (if applicable) refunds will be processed via bank transfer or UPI

Refund Timeline

• Refund initiation: Within 7–10 business days after inspection approval
• Bank processing time may vary depending on your payment provider

Refund Amount

• Refunds are issued only for the product value
• Shipping charges (if any) are non-refundable unless the error is from ZIIV

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7. Exchange Policy

• Exchanges are allowed only in case of manufacturing defects or incorrect items
• Exchanges are subject to product availability
• If the replacement item is unavailable, a refund will be processed

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8. Order Cancellation & Refunds

• Orders can be cancelled only before dispatch
• Once the order is shipped, cancellation requests will not be accepted
• Refunds for cancelled orders will be processed within 5–7 business days

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9. Important Notes

• Silver jewellery may naturally show slight variations due to handcrafted finishing
• Tarnishing over time is a natural property of silver and is not considered a defect
• ZIIV reserves the right to refuse returns that do not meet policy conditions

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10. Contact Information

For any questions related to returns or refunds, please contact:

ZIIV
Phone: +91 90929 64278
Email: globalziiv@gmail.com