Brand Name: ZIIV

At ZIIV, we strive to deliver your silver jewellery safely, securely, and on time. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

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1. Shipping Locations

• ZIIV currently ships only within India.
• We do not offer international shipping at this time.
• Deliverability depends on the availability of courier services in your area.

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2. Order Processing Time

• Orders are processed within 1–3 business days after successful payment.
• Orders placed on Sundays or public holidays will be processed on the next working day.
• Customised or made-to-order jewellery may require additional processing time, which will be communicated at the time of order.

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3. Shipping Time & Delivery Estimates

• Estimated delivery time: 3–7 business days from dispatch
• Delivery timelines may vary based on:
  • Delivery location
  • Courier partner operations
  • Weather conditions, strikes, or unforeseen circumstances

Delivery timelines are estimated and not guaranteed.

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4. Shipping Charges

• Shipping charges, if applicable, will be clearly displayed at checkout.
• Any promotional free-shipping offers are subject to specific terms and conditions.
• ZIIV reserves the right to revise shipping charges without prior notice.

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5. Courier & Logistics Partners

• Orders are shipped through Delhivery, our trusted logistics partner.
• ZIIV reserves the right to use an alternate courier partner if required to ensure timely and efficient delivery.
  

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6. Order Tracking

• Once your order is dispatched through Delhivery, the tracking details will be shared via SMS, WhatsApp, or email.
• Customers can track their shipment using the tracking number or their registered mobile number on the Delhivery tracking portal.
• For any assistance regarding your shipment, please get in touch with our customer support team.
  

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7. Delivery Attempt & Failed Delivery

• Couriers typically make 2–3 delivery attempts.
• If delivery fails due to:
  • Incorrect address
  • Unavailability of the recipient
  • Refusal to accept delivery

The order may be returned to us.
Re-shipping charges, if applicable, must be borne by the customer.

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8. Address Accuracy

• Customers are responsible for providing a complete and accurate delivery address.
• ZIIV is not responsible for delays or non-delivery due to incorrect or incomplete address details.

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9. Damaged or Tampered Packages

• If the package appears damaged or tampered with at the time of delivery:
  • Do not accept the package
  • Inform the delivery executive immediately
  • Contact ZIIV customer support with photos or videos

Accepting a tampered package may void eligibility for replacement or refund.

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10. Delivery Confirmation & Risk Transfer

• Risk of loss or damage transfers to the customer upon successful delivery.
• Please ensure someone is available to receive the order at the delivery address.

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11. Delays Beyond Our Control

ZIIV shall not be held responsible for delivery delays caused by:

• Courier service disruptions
• Natural disasters
• Government restrictions
• Force majeure events

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12. Missing or Lost Shipments

• In rare cases of lost shipments, ZIIV will coordinate with the courier partner for investigation.
• Resolution may include replacement or refund, subject to courier confirmation.

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13. Contact Information

For any shipping or delivery-related queries, please contact:

ZIIV
📞 Phone: +91 90929 64278