Terms of service
Brand Name: ZIIV
These Terms of Service (“Terms”) govern your access to and use of the ZIIV website and the purchase of products available on it. By using our website or placing an order, you agree to be bound by these Terms and all applicable policies referenced herein.
If you do not agree to these Terms, please do not use our website.
1. General Information
ZIIV is an online retail platform offering silver jewellery products within India. All references to “we,” “us,” or “our” refer to ZIIV / Svastih Jewellery, and “you” refers to the customer or website user.
2. Eligibility
- You must be 18 years or older to use this website or place an order.
- By using this website, you confirm that all information provided is accurate and complete.
3. Product Information
- Product images are for reference purposes only.
- Minor variations in color, finish, size, or texture may occur due to:
- Handcrafted manufacturing
- Lighting conditions
- Screen resolution differences
- Silver jewellery may tarnish naturally over time; this is a normal characteristic and not a defect.
4. Pricing & Payments
- All prices are listed in Indian Rupees (INR).
- Prices include applicable taxes unless stated otherwise.
- ZIIV reserves the right to change pricing at any time without prior notice.
- Payments are processed securely via third-party payment gateways.
- ZIIV does not store card, UPI, or banking details.
5. Orders & Acceptance
- Placing an order does not guarantee acceptance.
- ZIIV reserves the right to cancel or refuse any order due to:
- Product unavailability
- Pricing or technical errors
- Payment failure
- Suspected fraudulent activity
If an order is cancelled after payment, the amount will be refunded as per our Refund Policy.
6. Shipping & Delivery
Shipping, delivery timelines, and related conditions are governed by our Shipping & Delivery Policy, which forms an integral part of these Terms.
7. Returns, Refunds & Exchanges
All returns, refunds, and exchanges are governed by our Returns, Refunds & Exchanges Policy.
Please review this policy carefully before making a purchase.
8. Cancellations
Order cancellations are governed by our Cancellation Policy.
Once an order is shipped, cancellation requests will not be accepted.
9. Intellectual Property
All content on the ZIIV website, including but not limited to:
- Logos
- Images
- Product designs
- Text and graphics
are the intellectual property of ZIIV / Svastih Jewellery.
Unauthorized reproduction or use is strictly prohibited.
10. User Responsibilities
You agree not to:
- Provide false or misleading information
- Misuse or attempt to disrupt the website
- Engage in unlawful or fraudulent activities
- Violate applicable laws or regulations
Violation may result in account suspension or legal action.
11. Limitation of Liability
ZIIV shall not be liable for:
- Indirect or consequential damages
- Delays caused by third-party service providers
- Loss arising from misuse of products
Our maximum liability shall not exceed the value of the product purchased.
12. Indemnification
You agree to indemnify and hold harmless ZIIV from any claims, losses, or damages arising from:
- Violation of these Terms
- Misuse of the website or products
13. Third-Party Services & Links
The website may contain links to third-party websites or services.
ZIIV is not responsible for their content, policies, or practices.
14. Termination of Access
ZIIV reserves the right to terminate or suspend access to the website without prior notice if these Terms are violated.
15. Governing Law & Jurisdiction
These Terms shall be governed by the laws of India.
All disputes shall be subject to the exclusive jurisdiction of courts in Tamil Nadu, India.
16. Changes to Terms
ZIIV may update these Terms at any time.
Revised Terms will be effective immediately upon posting on the website.
Continued use of the website constitutes acceptance of the updated Terms.
17. Contact Information
For any questions regarding these Terms of Service, please contact:
ZIIV
Phone: +91 90929 64278
Email: globalziiv@gmail.com
